Privacy Policy

We collect personal information that you voluntarily provide through website forms, scheduling tools, and direct communications. This may include:

• Full name
• Email address
• Phone number (including mobile/cell number)
• Property preferences, search criteria, and real estate goals
• Home or property address (when provided)
• Messages and inquiries submitted through contact forms
• Appointment scheduling information

We also automatically collect technical information when you visit our website — including IP address, browser type, pages visited, and session duration — through the cookies and analytics tools described in Section 8.

The information we collect is used solely to provide real estate services and communicate with you. Specific uses include:

• Responding to inquiries and consultation requests
• Scheduling and confirming appointments
• Sending property listings, market updates, and information relevant to your real estate goals
• Following up on submitted forms and lead inquiries
• Sending SMS/text messages when you have provided consent (see Section 3)
• Improving our website and services through usage analytics
• Complying with applicable legal obligations

By submitting your phone number through any form on this website and indicating your consent, you expressly agree to receive automated and manually sent SMS/text messages from Smart Move Des Moines and Sarah Ingles, REALTOR®.

Consent to receive SMS messages is not a condition of purchasing any real estate service. SMS opt-in data and consent records are never shared with third parties for their marketing purposes.

We use the following platforms to operate our website and manage client communications. These providers process data only as necessary to deliver services on our behalf and are not permitted to use your information for their own marketing:

We may share your information only in the following limited circumstances:

• With our brokerage, CHASE Collective Real Estate, as required for transaction compliance and licensing
• With the service providers listed in Section 4, strictly to deliver services on our behalf
• When required by law, court order, or regulatory authority
• To protect the rights, safety, or property of Smart Move Des Moines or others

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, maintain required business records, and comply with applicable Iowa and federal law. Contact records are typically retained for a minimum of five (5) years in accordance with Iowa real estate licensing requirements.

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, or misuse. Our CRM platform (GoHighLevel) maintains enterprise-level security controls. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request that we correct inaccurate or incomplete information
• Deletion: Request that we delete your personal information, subject to legal retention requirements
• Opt-Out of Email: Click the unsubscribe link in any email, or contact us directly
• Opt-Out of SMS: Reply STOP to any text message at any time
• Do Not Sell: We do not sell personal information — no opt-out action is required

To exercise any of these rights, contact us at sarah@chasecollective.net or (563) 513-8771. We will respond to verifiable requests within 30 days.

Our website uses cookies and similar tracking technologies to operate site features and collect analytics data:

• Essential cookies: Required for basic website functionality
• Analytics cookies: Google Analytics (GA4) collects anonymized data on pages viewed, session duration, and general location — not linked to individual identities
• Advertising pixels: The Meta Pixel tracks website visits to measure ad performance and reach relevant audiences on Facebook and Instagram
• Tag Manager: Google Tag Manager deploys the above scripts and does not store personal data itself

Most browsers allow you to control cookies through their settings. You may opt out of Google Analytics at tools.google.com/dlpage/gaoptout and Meta's ad tracking at facebook.com/ads/preferences.

Smart Move Des Moines operates in the State of Iowa and complies with applicable Iowa privacy and consumer protection laws, including the Iowa Consumer Fraud Act (Iowa Code Chapter 714H) and Iowa real estate licensing regulations administered by the Iowa Real Estate Commission.

Sarah Ingles holds Iowa Real Estate License #S73007000. Iowa residents have the right to inquire about, correct, and request deletion of personal information we hold, as described in Section 7.

This website is not directed at children under the age of 13. We do not knowingly collect personal information from minors.

Our website may contain links to third-party websites, including MLS search tools, mortgage calculators, and partner resources. This Privacy Policy applies only to smartmovedsm.com. We are not responsible for the privacy practices of external sites and encourage you to review their privacy policies before submitting personal information.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the effective date at the top of this page. Continued use of the website after any update constitutes acceptance of the revised policy.